Higher level goals and desired outcomes for this area of the business.
<aside> ✅ Engage our most active Free Timers! Those who love the message of heart-based business and want a way to connect with each other for ongoing inspiration, accountability, ideas, feedback, and support.
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I love how Gina Bianchini introduced Marny Sumerall - Head of Customer Success:
"You are our customers, and she wakes up every day thinking about how to make you more successful. As CEO, I do the same"
How do we uniquely think about this area and make decisions? What tradeoffs are we willing to make? Which of our operating principles does this area tie into?
<aside> ✅ Light touch, but powerful actions — nothing too heavy in terms of weekly tasks, but just enough presence to spark conversations and ensure everyone gets what they need.
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